frequently asked questions

Join (register / sign up)
Sign in
Recover my log in information (login and/or password)
Sign out
Edit my account settings
Edit my profile details
Add/change my picture (avatar)
Edit my personal data (real name, gender and birthday)
Edit my account settings (eMail, language and password)
Edit my extended profile (about me)
Invite people
Search people
View community members
Create a members smart list Request/approve/refuse/remove or cancel a connection with a member
View my contacts or my connection status
Create a discussion (post new thread)
Participate in a discussion (reply to a thread)
Subscribe to a discussion
Add a blog entry
Comment a blog
Subscribe to a blog
Add a calendar event
Vote on a poll
Share photos or videos
Share my status on my Facebook wall, Twitter timeline or LinkedIn status
Share content from my Facebook, YouTube, Picasa, Flickr, Blogger or Wordpress accounts
Configure external services accounts like Facebook, Twitter or YouTube (network creators)
Link my Facebook, Twitter, LinkedIn, YouTube, Picasa, Flickr, Blogger or Wordpress accounts (members)
Get support (members)
Get support (network creators)

How to join (register / sign up)

  1. Click on the Register link located at the top-right corner of the screen or on the Join Us link located at the right side of the screen.
  2. Fill out your personal details.
  3. Select and ID and password.
  4. Re-enter the code shown (Captcha), review the Terms of Service and Privacy Policy by clicking on their corresponding links, and confirm that you agree by checking the Do you agree? box.
  5. Click on the Register button.

Notes:

  • If the submitted information was validated, the registration process would be completed and your SpriboID created. A new screen will appear, asking you to log in. Once logged in, you can edit your profile at any time (we suggest adding your picture (avatar) as soon as you log in for the first time and the rest of your extended profile information, so other community members can identify you more easily and you can start receiving personalized information and recommendations from your network creator). If any of the submitted information wasn't validated, you will be prompted to re-enter the incorrect data.

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How to sign in

  1. Click on the Sign In link located at the right side of the screen.
  2. Enter your username and password.
  3. Click on the Sign In button.

Notes:

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How to recover my log in information (login and/or password)

  1. Click on the Sign In link located at the right side of the screen.
  2. Click on the Forgot your password? link and fill out the form. Your login name and a new password will be sent to the corresponding registered eMail that you specified on the form.

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How to sign out

  1. Click on the Sign Out link located at the right side of the screen to end your session (the Sign Out link will only appear if you are signed in).

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How to edit my account settings

  1. Sign in.
  2. Click on the Settings link located at the right side of the screen or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. By default, you will be located at the Profile Details tab, where you can edit your display name and avatar. You can also select the Personal Data tab to edit your real name, gender, birthplace and birthday, the About Me tab to edit your profile questions, or the Account Settings tab to edit your eMail, language and password.
  5. When you finish, don't forget to click on the Save button.

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How to edit my profile details

  1. Sign in.
  2. Click on the Settings link located at the right side of the screen or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. Edit your display name and/or avatar. You can also select the Personal Data tab to edit your real name, gender, birthplace or birthday, the About Me tab to edit your profile questions, or the Account Settings tab to edit your eMail, language and password.
  5. When you finish, don't forget to click on the Save button.

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How to add/change my picture (avatar)

  1. Sign in.
  2. Click on the Settings link located at the right side of the screen or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. Click on the Change Avatar link.
  5. Click on the Browse button and search on your computer for the image file you want to upload as your avatar (file size must be less than 20MB).
  6. Click on the Upload Image button.
  7. Click on the Back button or the Return to full page link.
  8. Click on the Save button.

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How to edit my personal data (real name, gender, birthplace and birthday)

  1. Sign in.
  2. Click on the Settings link located on the Session window (below your avatar and screen name) or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. Click on the Personal Data tab.
  5. Edit your real name, gender, birthplace and/or birthday.
  6. Click on the Save button.

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How to edit my account settings (eMail, language and password)

  1. Sign in.
  2. Click on the Settings link located on the Session window (below your avatar and screen name) or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. Click on the Account Settings tab.
  5. Edit your eMail and/or language.
  6. If you want to change your password, click on the Change Password link.
  7. Enter and confirm your new password.
  8. Click on the Save button.
  9. Click on the Back button or the Return to full page link.
  10. Click on the Save button.

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How to edit my extended profile (about me)

  1. Sign in.
  2. Click on the Settings link located on the Session window (below your avatar and screen name) or go to the My profile tab.
  3. If you selected the My profile tab, click on the Edit My Profile link located at the left side of the screen, just below your picture (avatar).
  4. Click on the About Me tab.
  5. Edit your profile questions.
  6. Click on the Save button.

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How to invite people

  1. Click on the Invite People link located on the Session window.
  2. You can invite people by importing your contacts information from external address book services like Facebook, GMail, Yahoo!, Hotmail, or AOL. Just click on the corresponding icon of the external service from where you want to import your contacts info and follow instructions (you will be required by the external service to authorize the transaction using your corresponding account information and the process will be completely secured).
  3. You can also invite people by importing your contacts information from almost any commercial address book application (e.g., Outlook, Apple Mail, etc.). First, export your contacts from your address book application to a file saving it in a .csv, .vcf or .vcard format. Then, click on Select File to browse your hard drive and locate the file. Once you have selected it, click on Upload Contacts File and follow instructions.
  4. A third option to invite people is available. Write the eMails of the people you want to invite to join directly on the open line provided by the interface (eMail addresses must be separated by commas).
  5. Optionally, you can write a personal message to be sent along with your invitation.
  6. Click on the Send button.

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How to search people

  1. Go to the Community or People page.
  2. To make a basic search using a name or email address, write the keyword text on the search bar located at the top-right side of the Community window and click on Search. Your results will appear presented on the grid.
  3. To make an advanced search, click on the Advanced Search link located at the right side of the basic Search button, define your search criteria and the results will be presented as a list.

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How to create a members smart list

  1. Go to the Community or People page.
  2. Click on the Advanced Search link located at the right of the Search button.
  3. Define your query by adding search criteria statements. Use the green and red buttons located at the right side to add or delete them.
  4. If desired, define the sort order and the amount of results you want to obtain.
  5. Input the name of the Members Smart List on the box located at the right of "Save Members Smart List as:".
  6. Click Search.
  7. The results will appear on a table, sorted on the order and on the amount you specified. Your Smart List will be added on the left side bar of the window (you can switch back to view the search criteria by clicking on the Back link located at the top of the window).

Notes:

  • You can edit your Smart List search criteria at any time. Just redefine the search criteria statements and save the Smart List without changing its name. If you want to create a new Smart List, save it with a new name.
  • You can browse your different Smart Lists by selecting them from the left side bar.
  • You can add a new Smart List by clicking on the New Smart List button, located at the top of the left side bar.

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How to view community members

  1. Go to the Community or People tab.
  2. You can browse the pages that display all registered members in the community by using the pagination controls, located at the top of the members display area.

Notes:

  • You can display basic profile information of any member by positioning the cursor for a couple of seconds over each member's avatar or display name.
  • You can request, approve, remove, refuse or cancel a connection by clicking on the symbol located at the right side of each member's avatar (+ = request connection, ✓ = approve connection, - = remove connection, x = refuse connection, x = cancel connection).
  • You can send private messages members by clicking on the envelope icon located at the right side of each member's avatar.
  • You can visit a specific member's profile page by clicking on her/his avatar or display name.

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How to request/approve/refuse/remove or cancel a connection with a member

  1. Go to the Community or People tab or to My contacts page.
  2. Request a connection by clicking on the green-plus icon (+) located at the right side of each member's avatar (the member will first have to accept your request in order to establish the connection and become your contact).
  3. Approve a connection by clicking on the green-check mark icon (✓) located at the right side of each member's avatar.
  4. Remove a connection by clicking on the red-minus icon (-) located at the right side of each member's avatar (connection will be removed immediately).
  5. Refuse a connection by clicking on the red-cross mark icon (x) located at the right side of each member's avatar (member will not be notified).
  6. Cancel a connection request by clicking on the grey-cross mark icon (x) located at the right side of each member's avatar (member will not be notified).

Notes:

  • You can always visit a specific member's profile page by clicking on her/his avatar or display name, where you can also manage connection status by clicking on the corresponding link located below the member's picture (avatar).
  • You can always browse the pages that display all registered members in the community or your specific contacts list by using the pagination controls, located at the top of the members display area.
  • You can display basic profile information of any member by positioning the cursor for a couple of seconds over each member's avatar or display name.
  • You can view your connection status by visiting My contacts page. To access this page, position the cursor over the Community or People tab, and then select and click on the My contacts option. The page will display your current connections, connections pending to be approved and your connection requests awaiting approval (you can also access this page using the link See connection status located at the bottom of the Contacts List window of your profile page).

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How to view my contacts or my connection status

  1. Go to your profile page.
  2. Some of your contacts will appear on the Contact List window.
  3. You can click on the See your connections status link, located at the right-bottom side of the Contacts List window to display all your current connections, connections pending to be approved and your connection requests awaiting approval.

or

  1. Position the cursor over the Community or People tab (a pull down menu will appear).
  2. Select and click on the My contacts option.
  3. The page will display your current connections, connections pending to be approved and your connection requests awaiting approval.

or

  1. Go to Community or People page.
  2. Click on the My contacts link located at the left-top side of the contacts window.
  3. The page will display your current connections, connections pending to be approved and your connection requests awaiting approval.

Notes:

  • You can search contacts or browse through the display pages using the pagination tools located at the top of the contacts display area.
  • You can approve, refuse, request, remove or cancel a connection by clicking on the corresponding icons, located at the right side of the member's picture (avatar).

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How to create a discussion (post new thread)

  1. Sign in.
  2. Go to the page where the discussion forum that you want to create is located.
  3. Select your desired discussion category by clicking on it.
  4. Click on the Post New Thread button.
  5. Enter the subject for your discussion thread.
  6. Write the content of your thread using the screen text editor.
  7. If you want to publish the thread as anonymous, click on the check-box of the Anonymous field.
  8. You can enter any tags that you consider relevant for your discussion (will be indexed by the search engine).
  9. You can configure some access privileges to your thread by clicking on the Configure link of the Permissions field.
  10. You can attach files to your discussion thread by clicking on the Attach Files button. This action will bring the Attachments field to the screen, where you can browse your computer and select up to five files that will be attached as support materials (file size must be less than 5MB).
  11. You can preview your thread by clicking on the Preview button.
  12. When you are finished, don't forget to click on the Save button.

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How to participate in a discussion (reply to a thread)

  1. Sign in.
  2. Go to the page where the discussion forum that you want to participate is located.
  3. Select your desired discussion category by clicking on it.
  4. Click on the discussion thread that you want to participate with your comments.
  5. Click on the Reply or Reply with Quote link.
  6. The subject by default will remain as the original title but with the "RE:" prefix added at the beginning. You can leave it this way or, if necessary, change it.
  7. Write the content of your discussion thread using the screen text editor.
  8. If you want to publish the thread as anonymous, click on the check box of the Anonymous field.
  9. You can enter any tags that you consider relevant for your discussion (will be indexed by the search engine).
  10. You can configure some access privileges to your thread by clicking on the Configure link of the Permissions field.
  11. You can attach files to your discussion thread by clicking on the Attach Files button. This action will bring the Attachments field to the screen, where you can browse your computer and select up to five files that will be attached as support materials (file size must be less than 5MB).
  12. You can preview your thread by clicking on the Preview button.
  13. When you are finished, don't forget to click on the Save button.

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How to subscribe to a discussion

  1. Sign in.
  2. Go to the page where the discussion forum that you want to subscribe is located.
  3. Click on the Actions button of the discussion thread you want to be subscribed (this button is located at the right side of each discussion thread).
  4. Click on the Subscribe link if you want to receive update eMails or on the RSS logo if you want to create a feed.

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How to add a blog entry

  1. Sign in.
  2. Go to the page where the blog that you want to add an entry is located.
  3. Click on the Add Blog Entry button.
  4. Write the title of your blog.
  5. Select the display date and time for your blog.
  6. Write the content of your blog using the screen text editor.
  7. If you don't know what a trackback is, dismiss the Allow Incoming Trackbacks and Trackbacks to be Send fields. If you are an advanced blogger and you are familiar to the trackback standard for blogging, you can check the Allow Incoming Trackbacks to let your blog entry respond to trackbacks from other sites and specify a trackback URL.
  8. You can enter any tags that you consider relevant for your blog (will be indexed by the search engine).
  9. Publish your blog entry by clicking on the Publish button.

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How to comment a blog

  1. Sign in.
  2. Go to the page where the blog that you want to comment is located.
  3. Look for the blog entry that you want to comment.
  4. Click on the n Comments link located at the bottom of the blog entry.
  5. Enter your comment on the text field.
  6. Click on the Reply button.

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How to subscribe to a blog

  1. Sign in.
  2. Go to the page where the blog that you want to subscribe is located.
  3. Click on the Subscribe to this blog link located at the bottom of all the blog entries, beside the RSS logo.

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How to add a calendar event

  1. Sign in.
  2. Go to the page where the calendar application that you want to add an event is located.
  3. Click on the Add Event button located below the date.
  4. Select the start date and time for the event.
  5. Define its duration or select the All Day Event check-box.
  6. Specify if the event will be time zone sensitive.
  7. Enter a title and a description for the event.
  8. Select the type of event from the combo-box.
  9. If necessary, configure the access privileges by clicking on the Configure link of the Permissions field.
  10. Select the preferred option for the Repeat and the Reminders sections (for the moment, only eMail reminders are supported).
  11. Click on the Save button.

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How to vote on a poll

  1. Sign in.
  2. Go to the page where the poll application that you want to submit your vote is located.
  3. Choose your preferred option by clicking on the corresponding check-box.
  4. Click on the Vote button.
  5. Once you voted on a specific poll, you can review the voting statistics and graphs by clicking on the corresponding poll.

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How to share photos or videos

  1. Sign in.
  2. Click on the Add Photos or Add Videos link located at the top-right side of the photo album or video channel where you want to share your photos or videos.
  3. Click on Select Photos or Select Videos.(1)
  4. Use the Web Finder to browse and select the photos or videos you want to share (you can select up to 20 photos or videos located at the same directory of a particular external service at a time by using the Shift and/or Alt keys).(2)
  5. Click on Add Photos or Add Videos.
  6. If desired, repeat the same process (steps 2, 3 and 4) to add more photos or videos.
  7. Once you have finished selecting the photos or videos you want to share, click on Save Photos or Save Videos.(3)

Notes:

  • (1) For the moment, you can only share photos or videos that are hosted on external media sharing services like Facebook, YouTube, Picasa, etc. To enable photo or video sharing functionality, first the network creator has to configure the social media services using the Control Panel and then adding and configuring the photo albums or video channels on each page where they are required.
  • (2) To share photos or videos, first you have to link your accounts for each particular external service from where you want to share photos or videos (e.g., Facebook, YouTube, Picasa, etc.). To do so, click on the icon of the service that you want to configure and follow the instructions. You'll find these icons on the left side of the Web Finder window.
  • (3) You can publish your photo or video sharing action through your Facebook wall and/or Twitter timeline. Just click on the checkboxes located beside their corresponding icons before clicking on Save Photos or Save Videos (your Facebook and/or Twitter accounts must be first linked to do so).

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How to configure external services accounts like Facebook, Twitter or YouTube (network creators)

  1. Go to the Control Panel by clicking on the Admin tab.
  2. Click on the corresponding external service icon that you want to configure (i.e., Facebook, Twitter, LinkedIn, YouTube, Picasa, Flickr, Blogger or Wordpress).
  3. Provide the Client IP and Client Secret corresponding to that particular external service (if you don't have them, please refer to the instructions provided by the external service on their website).

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How to link my Facebook, Twitter, LinkedIn, YouTube, Picasa, Flickr, Blogger or Wordpress accounts (members)

  1. To publish your status on Facebook, Twitter or LinkeIn, go to your profile page, write something on your Status window, click on the black triangle located beside the Facebook or Twitter icons and follow instructions.

or

  1. To publish content from your Facebook, YouTube, Picasa, Flickr, Blogger or Wordpress accounts, access the Web Finder from any of the photo, video or blog applications, click on the corresponding external service icon located at the left side of the window and follow instructions.

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How to get support (members)

  1. Go to the Support tab.
  2. Enter your name and eMail.
  3. Select the type of support you require (problem, request, enhancement or suggestion/idea).
  4. Write your comments.
  5. Verify the text displayed by the Captcha.
  6. Click on the Send button.
  7. You will receive an answer or feedback to the eMail that you specified as soon as possible.

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How to get support (network creators)

  1. Go to the Control Panel.
  2. Click on the Support icon.
  3. Enter your name and eMail.
  4. Enter the name of your community or knowledge network.
  5. Select the type of support you require (problem, question, requirement, enhancement or suggestion/idea).
  6. Write your comments.
  7. Verify the text displayed by the Captcha.
  8. Click on the Send button.
  9. You will receive an answer or feedback to the eMail that you specified as soon as possible.

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