Customer Service Representative
Spribo is seeking a Customer Service Representative to address all customer concerns and field inquiries regarding Spribo's online communities, projecting a professional image of the company at all times. This is a full-time position based in our office in Mexico City, Mexico.
What we are looking for:
- 2+ years experience as a webmaster or content manager, managing and supporting Web Sites or online communities working directly with customers.
- Excellent presentation and communication skills, oral and written.
- Experience working with jQuery, Google Analytics, and social media widgets or plug-ins is highly desired.
- Knowledge on sale's life cycle process.
What you'll do:
- Responsible for provisioning, configuring, publishing and managing customers' online communities (based on customers' SOWs and execution plans).
- Work as part of a direct sales force team and communicate with customers over the phone, email or personal correspondence.
- Identify and address customer needs, assisting customers on the definition of SOW's and project execution plan.
- Respond to customer issues that require Spribo's platform knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
- Manage a high-volume workload within a deadline-driven environment.
- Help company attain the highest customer service ratings earned 100% marks in all categories, including communication skills, listening skills, problem resolution and politeness.
- Collaborate closely with engineering, product, and marketing teams to aid on product definition requirements based on customers' feedback.